Last updated: January 31, 2022
We build our products* to give businesses a better way to sell products and provide rental services. We are proud of that purpose and trust that our customers use our products for appropriate endeavors.
Sometimes, though, we discover potential abusive usage as detailed in our Use Restrictions policy. When that happens, we investigate using the following guiding principles and process.
Who’s “we”, you ask? It’s us: folks from the AlturaPOS.com team. On rare occasions for particularly sensitive situations or if legally required, we may also seek counsel from external experts.
We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process.
We base our decisions on the evidence available to us: what we see and hear account users say and do. We document what we observe and ask whether that observable evidence points to a restricted use.
Every case goes through the same general process:
We learn about potential abuse because:
This list is not exhaustive; there are always edge cases. We will update the list if we find regular new avenues.
We focus on the evidence:
We strive to balance privacy and safety for all those involved:
While some violations are flatly obvious, others are subjective, nuanced, and difficult to adjudicate. We give each case adequate time and attention, commensurate with the violation, criticality, and severity of the charge.
We will terminate an account without advance notice if there is evidence it is being used for a restricted purpose that has, is, or will cause severe harm. If applicable, we will also report the incident to the appropriate authorities.
For other cases, we’ll take a case-by-case approach to clear things up.
Further, as a small, privately owned independent business that puts our values and conscience ahead of growth at all costs, we reserve the right to deny service to anyone we ultimately feel uncomfortable doing business with.
If we terminate an account without notice, the decision is final.
For other cases, we will consider good faith appeals sent to firstname.lastname@example.org by the account owner within 14 calendar days.
*This process applies to any product created and owned by AlturaPOS.com.