Taxes

Adapted from the Basecamp open-source policies / CC BY 4.0

Last updated: January 31, 2022

Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. The subscription prices on our product websites are all exclusive of sales tax and VAT.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.

Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.

Updating your billing address

If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update.

We’re here to help

Please contact our Support team if you have trouble or if:

• you believe you’re being charged in error.
• your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID when you email us.
• you have any additional questions.